Terms and Warranty Conditions

TERMS AND PROVISIONS:

Product warranty

During the warranty period of the device, the purchase document and the warranty card must be kept and presented when the item is delivered for warranty service.

Certain goods sold by FabiRide are covered by a manufacturer’s warranty, the period and other conditions of which are stated in the descriptions of such goods and may be specified in detail in the purchase receipt, invoice or order document.

Important: Before you start using the item, please read these warranty conditions and the instructions for use carefully. During the warranty period of the device, the purchase document and the warranty card must be kept. If the device you have purchased requires special software installation or connection, you may contact our service centre or another company authorised by us, i.e. one holding a licence or certificate.  

To make use of the warranty applicable to goods purchased in FabiRide stores and in the FabiRide.lt online store, please follow the Warranty Service Rules set out below.

GENERAL WARRANTY CONDITIONS

The warranty applies to devices purchased from E. zona, MB (hereinafter “FabiRide”). The warranty takes effect from the date of sale/transfer of the device, unless the contract provides otherwise. The warranty period of the device is stated in the purchase document.
The warranty may not apply if the warranty conditions listed below and/or the device’s instructions for use have been breached. Where an item of inadequate quality or a component part thereof is replaced within the established warranty period, the new item or component part is covered by the continuing warranty period.
We accept no responsibility for items sent to us or for their remaining undamaged during transport.

If a product or device breaks down, please contact the seller by phone at +370 604 15 255 or by e-mail at info@FabiRide.com

GENERAL WARRANTY SERVICE RULES FOR GOODS:

1. When submitting a device for warranty service, the buyer must also provide the purchase document (till receipt or invoice), the warranty card and any other necessary documents if so required by the seller;
2. For warranty service, please contact a branch of the Seller, or contact the manufacturer or a service company authorised by us directly.
3. The Seller accepts the device or its component by drawing up an acceptance and handover certificate for the item. One copy of the certificate is given to the customer;
4. The item will not be returned without the handover and acceptance certificate. If the handover and acceptance certificate has been lost, an identity document must be presented;
5. If the fault is not confirmed and/or in cases not covered by the warranty obligations, all costs related to transporting the item to the service centre, diagnosing the fault and repairing it are borne by the customer;
6. During the validity period of the manufacturer’s quality warranty, faults caused by the manufacturer are remedied at a service centre authorised by the manufacturer within 14 to 21 days of the device being handed over to the authorised service centre, or within 45 to 60 days if a part has to be brought in from abroad;
7. The device is replaced if faults covered by the warranty cannot be remedied.

8.1 Devices, batteries and other parts manufactured to individual order are not subject to replacement.

8.2 At the buyer’s request, the price of the item is reduced or the money is refunded in the cases provided for in paragraph 4 of Article 6.3641 of the Civil Code;

9. When collecting the item, the customer must check on the spot that the complete set of components of the device brought in for warranty service is being returned; if this is not checked, the seller/service provider is no longer responsible for missing parts, damage or other defects/deficiencies;
10. The Seller is not responsible for any information lost during warranty service. When submitting a mobile phone or any other device that stores data for warranty service, it is recommended to save the information stored in its memory on the SIM card or on another device (storage medium);
11. If, after repair or warranty service of the device, a customer who has been notified that the item is ready for collection does not collect it within 5 business days of the notification, further storage of the item is subject to an additional fee (Table No. 1). If, after warranty service, a customer who has been notified that the item is ready for collection does not collect it within 30 days of the notification, the Seller is entitled to stop storing the item, i.e. to dispose of it by a method of its own choice without providing further information.

Table No. 1

Device / part	Storage period	Storage charge
Kick scooter	1 day	EUR 10 + VAT / day
Bicycle	1 day	EUR 14 + VAT / day
Motor scooter	1 day	EUR 18 + VAT / day
Motorcycle	1 day	EUR 18 + VAT / day
Battery (weighing up to 2 kg)	1 day	EUR 5 + VAT / day
Battery (weighing from 2 kg to 10 kg)	1 day	EUR 10 + VAT / day
Battery (weighing from 10 kg to 30 kg)	1 day	EUR 15 + VAT / day
Other parts	1 day	EUR 12 + VAT / day

MOST COMMON REASONS WHY THE WARRANTY DOES NOT APPLY:

1. The defects of the item were caused by natural disasters (lightning, flood, earthquake, fire, exposure to water), improper operating conditions, or intent or negligence on the part of the user;
2. The defects of the item were caused by unauthorised or unsuitable power sources or by faults in the electrical mains;
3. The damage to the item was caused by foreign objects, sand, liquid (corrosion, oxidation), food, insects, etc. getting inside the device, or by failure to observe the rules of use set out in the device’s instructions;
4. The damage occurred after purchase as a result of the device being dropped or struck, or while the device was being transported by the customer;
5. The device was deliberately damaged or disassembled;
6. The device broke down as a result of the installation of illegal software or disassembly.
7. The fault or abnormal functioning of the product was caused by viruses or other malicious software.
8. The fault occurred as a result of using consumables or accessories that are not recommended or specified by the manufacturer or the service provider.
9. If an optical disc writer broke down because a used storage medium broke inside it.
10. The device was used in breach of the rules set out in the instructions for use, the warranty or another document, the standard operating conditions for devices, or the maintenance or storage rules.
11. An item that has been used for purposes other than its intended purpose.
12. An item whose fault arose through the fault of the customer.
13. An item that has been repaired outside a specialised and authorised FabiRide service centre.
14. An item with damaged serial number stickers or seals.
15. An item whose serial number cannot be identified due to damage or other factors.
16. An item intended for personal use that has been used for business purposes.
17. An item for which the buyer has not provided a document confirming the purchase and sale, together with the warranty card.
18. An item whose fault was caused by the use of non-original or non-certified accessories, parts or materials.
19. Wear parts of the item (cables, connectors, lights, bulbs, holders, tyres, paint, brake pads, bearings, shock absorbers, body parts, folding mechanism, etc.).
20. An item that broke down as a result of the installation of illegal software/equipment.
21. If the item/device has been altered or adapted for a use or purposes other than intended, which do not comply with the rules of use.
22. The damage was caused by improper use or mechanical damage.
23. If the damage was caused by user error or negligence.
24. If the serial number of the device has been deleted, damaged, erased or otherwise tampered with.
25. If the buyer of the goods attempted to remedy the identified damage.
26. If a crack or other mechanical damage has occurred on the main board (microcircuit) of the device/appliance.

Standard operating conditions for devices:

1. Relative air humidity up to 93.3% (at a temperature of 25.2 °C), atmospheric pressure from 84.3 kPa to 107.3 kPa;
2. Vibration: frequency (10-55) Hz, acceleration up to 10 m/s (1g);
3. The room must be free of harmful substances that cause corrosion, and free of dust;
4. If the device has been transported at sub-zero temperatures, it must be kept unpacked under normal climatic conditions (at a temperature of 20 °C) for at least 6 hours before it is switched on;
5. After the device has been moved from a room with a higher ambient temperature to a room with a lower ambient temperature (or vice versa), it must not be connected to the mains for at least 7 hours;
6. All devices must be earthed, the electrical mains must be in good technical order, the supply voltage must be 220V (±10%) and the frequency 50Hz. In the event of voltage fluctuations, voltage filters or stabilisers must be used.
7. When the device is in use, the ambient temperature must be between +10.2 °C and +35.2 °C;

Attention, it is prohibited to:

1. Place the device in direct sunlight, near a heat source or near equipment that emits magnetic radiation.
2. Remove covers, cut through guards or casings, or otherwise disassemble the device.
3. Place heavy objects on the device (a heavy object is an object or objects weighing more than half the weight of the device).
4. Use alcohol or other chemical solvents for cleaning.

Important: To avoid misunderstandings, we strongly advise you to contact us by phone or e-mail before bringing a faulty or non-working device in for warranty service; our specialists may be able to save you valuable time and money with good, free advice.

With proper care, the device can serve you for many years.

Battery order conditions

All batteries sold by FabiRide are manufactured exclusively to individual order, for a specific model and type, on the basis of the size, weight and technical data provided by the customer. If the information is not provided, or is inaccurate or incorrect, the seller and manufacturer, FabiRide, accepts no liability for any discrepancies, possible damage or other effects on the customer’s device or property. 

Where the customer has provided incorrect information for production, FabiRide reserves the right to refuse to accept a battery manufactured to order for return, exchange or modification.

 

BATTERY WARRANTY CONDITIONS

The warranty period for batteries is 6 months from the date of manufacture.
A 6-month warranty is provided for batteries for e-scooters, e-bikes, e-skateboards, e-hoverboards, e-motorcycles and e-choppers, for additional power storage units, cargo vehicles, agricultural machinery and boats, and for other batteries manufactured by FabiRide.
The warranty applies if all the batteries specified for the vehicle in question in the instructions are replaced at the same time.
The warranty covers manufacturing defects only, i.e. defects resulting from poor-quality materials or manufacturing faults.

The warranty does not apply if:

1. The battery was used or stored in breach of the instructions for use.
2. The electrical equipment of the vehicle malfunctions or does not meet the requirements:
   a) the leakage current with the “ignition” switched off exceeds 0.1 A (the norm is 0.02 A).
   b) the charging and discharging power and voltage do not correspond to the battery specifications.
   c) the battery was charged at an excessively high charging voltage.
3. The device/vehicle was left unused for more than 48 hours with the alarm, lights or other functions that draw on the battery’s energy switched on.
4. The battery was discharged and left standing – not recharged for more than 48 hours.
5. The battery was used for purposes other than its intended purpose – with another motor or device, or in another vehicle.
6. The battery was used with equipment of an unsuitable voltage, i.e. the battery is too weak or too powerful for the controller/motor/device you are using.
7. The battery is used without being securely fastened, without being placed in special holders or in a secure box that protects it against water, dirt and impacts. It is not protected against vibration.
8. The battery wrapping is damaged.
9. The battery housing or other components are broken or otherwise mechanically damaged.
10. The battery components or cells have been damaged, dented or torn as a result of improper installation or careless or improper operation.
11. The battery has been exposed to water or liquids.
12. The battery was charged with an unsuitable charger – too weak, too powerful or of the wrong voltage.
13. A fully charged battery was left with the charger connected for more than 12 hours.
14. Frozen batteries (a discharged battery can freeze at a temperature of -10 °C).
15. Fully discharged batteries in which the voltage per cell is below 2.9 V.
16. Batteries that have exploded (an explosion occurs only as a result of an external spark or fire).
17. The battery has worn out as a result of intensive or improper operation and maintenance.
18. An item with damaged serial number stickers or seals.
19. An item whose serial number cannot be identified due to damage or other factors.
20. The general warranty conditions have not been complied with.
21. If battery faults are found to have been caused through the buyer’s fault, by failure to follow the instructions for use of the battery, the vehicle or the device, the warranty ceases to be valid (is terminated).  

If the battery was manufactured to incorrect specifications through the fault of the customer, who provided incorrect information, the battery cannot be returned.

Where a battery is manufactured without the customer having provided complete information (size – dimensions in millimetres, weight – in kilograms, motor power or load – in watts, voltage – in volts, number of cells connected in series – in units, number of cells connected in parallel – in units, nominal capacity – in ampere-hours (Ah), the rating of the battery protection system device, and whether a battery balancing system device is to be installed and its rating), the manufacturer FabiRide fills in the missing data not provided by the customer and reserves the right to refuse to accept the battery on the grounds of non-conformity with the listed parameters that were not provided. 

As the battery is assembled by hand, a human assembly tolerance of 5% per side is permitted in the dimensions of the battery.

A manufactured battery that meets the specifications provided by the customer and is in working order cannot be returned.

As a battery ages and accumulates more charge and discharge cycles, its actual usable capacity decreases; therefore, when tested with a capacity meter, the nominal capacity may differ from the actual capacity. This is natural battery wear and is not considered a defect or a non-conformity with the technical parameters.

The seller is not obliged to provide another (replacement) battery for temporary use.
Where a manufacturing defect is established (the complaint is accepted), the battery under warranty is replaced with another battery of the same or an equivalent type, provided that the battery was not manufactured to individual order; the replacement battery is covered for the remaining unexpired warranty period (Resolution No. 1496 of the Government of the Republic of Lithuania of 27 November 1995 and amendment No. 787 of 1 July 1996). Otherwise, if the battery was manufactured to individual order, replacement is not possible. The battery is assessed by FabiRide staff and, in the cases provided for in Article 6.3641 of the Civil Code, the defect is remedied where possible.

Conclusions on the quality of the battery issued by vehicle manufacturers, car repair shops, service centres, shops and other establishments not involved in the sale of this battery are not binding on the seller and do not constitute grounds for an immediate decision.

During the warranty period, the seller carries out battery servicing and testing free of charge only if a manufacturing defect is acknowledged. In all other cases, the buyer pays for the services in accordance with the FabiRide service price list in force at the time. The costs of delivering the battery and the vehicle to and from the place of warranty service are borne by the buyer.
The seller accepts no liability whatsoever if the buyer suffers material losses due to a defective battery (e.g. missing a flight, transporting the vehicle to the place of repair, calling out emergency services, late delivery of cargo, etc.).
The Warranty Card must be presented with any complaint. If a valid Warranty Card is not presented, no warranty inspection is carried out and the claim is not satisfied.
After the buyer has been informed of the warranty service findings, the seller/service provider stores the battery free of charge for 5 business days. After that, a storage fee is charged (see Table No. 1). If the battery is not collected within 30 days, it is disposed of.

FabiRide reserves the right to amend the warranty provisions and rules at any time without further notice.