Last updated: 2026-04-27
These return conditions explain how you can return goods purchased on the website fabiride.lt, fabiride.com, fabiride.fr, fabiride.de, etc. The conditions have been drawn up in accordance with the Civil Code of the Republic of Lithuania (Article 6.228¹⁰), the Law on Consumer Protection of the Republic of Lithuania and the EU Consumer Rights Directive 2011/83/EU.
1. 14-day right of withdrawal
If you made your purchase as a consumer (a natural person buying for purposes outside their business), you have the right to withdraw from the purchase contract within 14 calendar days without giving any reason.
Important: the period is counted in calendar days, not business days. Saturdays, Sundays and public holidays are included in the count.
This period starts to run:
- For an order of a single item – from the day on which you or a person designated by you (other than the carrier) receives the item.
- For an order of several items delivered separately – from the day on which the last item is received.
If the 14th day falls on a non-working day, the period still ends on that day – the parcel must be handed over to the carrier no later than on the 14th calendar day.
2. Goods that cannot be returned
The right of withdrawal does not apply to the following goods:
- Used goods – if the item has been used even once (for example, a battery has been connected to a vehicle, a scooter or bicycle has been ridden, tyres have been fitted), the return will not be accepted.
- Opened goods – if the original packaging has been opened, the seal has been broken or the protective films have been removed in such a way that the item can no longer be sold as new.
- Electronic goods – electronic goods and components that have been activated, connected or switched on, or whose protective packaging has been opened.
- Goods made to individual order – including but not limited to:
- batteries made to individual specifications (for SurRon, Talaria, electric bicycles, electric scooters, etc.);
- tuning / upgrade kits;
- any other products assembled, modified or manufactured specifically to the customer’s order.
- Advance orders (pre-orders / backorders) – if the item was ordered as an advance order and we have already placed the corresponding order with our supplier, such an order is deemed to be an individual order. Such orders cannot be returned, cancelled or refunded, as the item was ordered specifically for you.
- Hygiene products – helmet liners, headphones and other hygiene-sensitive products once the packaging has been opened.
These exceptions are in accordance with paragraph 2 of Article 6.228¹⁰ of the Civil Code. Goods manufactured or ordered to individual order cannot be resold to another customer; therefore, we cannot accept their return or exchange.
3. How to notify us of your withdrawal
To exercise the right of withdrawal, you must send us, before the 14-day period expires, a clear statement of your decision to withdraw from the contract. You may:
- Complete the model withdrawal form (see Section 11) and send it to info@fabiride.com.
- Send a statement in free form indicating your order number, the item and your contact details.
We will send you an acknowledgement of receipt of your withdrawal within 2–5 business days.
4. Conditions for returned goods
Returned goods must meet all of the following conditions:
- The item is unused (no riding, connecting, activation or trial operation).
- The item is undamaged and has retained its saleable appearance.
- The original packaging is unopened, and the labels, seals and all package contents have been retained.
- The item has not been handled more than is necessary to establish its nature and characteristics by visual inspection.
You may inspect the item in its closed packaging in the same way as you would in a shop. Opening the packaging, switching on, connecting or attempting to operate the item cancels the right of return.
If a returned item does not meet these conditions, we are entitled to refuse to accept the return or to deduct the amount of the diminished value from the amount to be refunded.
5. Return shipping method
Returned goods must be delivered to our physical address only via the following courier services:
- DPD
- GLS
- DHL
Other carriers (Lithuania Post, parcel lockers, small courier companies, etc.) are not accepted. This restriction applies in order to prevent parcels from being lost or damaged and to avoid tracking problems. Parcels sent via other carriers may be returned to the sender without any action on our part.
Return address:
FabiRide
S. Raštikio g. 28
Kaunas, 50130
Lithuania
We recommend that you insure returned goods and use a registered shipping service. The buyer bears the risk of damage to or loss of the parcel in transit until it reaches us.
Return deadline: you must send the goods within 14 calendar days of the date of your withdrawal notice.
6. Return costs
The following costs are not refundable and, where applicable, will be deducted from the final amount to be refunded:
- Original delivery charge (the cost of shipping from FabiRide to the customer).
- Return courier charge (the cost of shipping from the customer back to FabiRide). These costs are borne by the buyer.
- Payment processing / transfer fee – fees charged by the payment system or bank (e.g. card processing fees) are non-refundable and will be deducted from the final amount to be refunded.
In the case of defective goods (see Section 8), we bear the return shipping costs.
7. Refunds
Once we have inspected the returned item and verified that it meets the conditions set out in Section 4, we will refund the money within 14 days of receiving the withdrawal notice, but not before we have received the item or proof that it has been sent back.
Amount to be refunded:
- The purchase price of the item
- Less the original delivery charge, the payment processing fee and the other amounts specified in Section 6.
We will make the refund using the same means of payment that you used for the purchase, unless otherwise agreed.
8. Defective or non-conforming goods
If the item you receive is defective, damaged or does not match your order, your statutory consumer rights under Article 6.363 of the Civil Code apply:
- You may request free repair or replacement of the item, a price reduction or a refund.
- We bear the return shipping costs for defective goods.
What to do:
- Within 3 calendar days of discovering the defect, notify us at info@fabiride.com.
- Include the order number, a description of the problem and photos or a video.
- We will confirm the claim, arrange the return and offer a solution within 5–10 business days.
Unjustified defect claims
Important: if you report that an item is defective, we pay for the return shipping at our own expense and inspect the item. If the inspection shows that the item is in working order and has no defect (e.g. the problem is related to improper use, incorrect connection, the customer’s configuration or an unapproved interaction with other parts), the customer will be invoiced for the actual shipping costs (both ways) and, where applicable, the inspection costs.
The invoice must be paid before the item is returned to the customer. This principle ensures that defective goods are handled quickly and free of charge in genuine cases.
9. Warranty
Standard statutory warranty – 24 months from the date of receipt of the item.
A shorter warranty applies to certain goods, including but not limited to:
- batteries (lithium, LiFePO₄, etc.);
- battery cells and BMS;
- tyres, inner tubes, brake pads and other wear parts;
- electronic components with a manufacturer-specific warranty.
The exact warranty period for a specific item is stated on the product page or on the packaging. If you have any questions or doubts about warranty periods, please contact us before purchasing at info@fabiride.com – we will answer specific questions about the warranty terms of a particular item.
The manufacturer’s commercial warranty does not limit your statutory consumer rights where these apply under the laws of the Republic of Lithuania.
10. Exchanges
We do not offer a direct exchange procedure. To exchange an item:
- Return the item you have in accordance with these conditions (if the item is eligible for return under Sections 2 and 4).
- Place a new order for the item you want.
Goods made to individual order (batteries, tuning kits, etc.) cannot be exchanged.
11. Dispute resolution
If we cannot reach agreement on a return or a claim, you may:
- Submit a complaint via the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr
- Contact the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, vvtat.lt).
- Bring an action before a court of the Republic of Lithuania according to your place of residence.
12. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: FabiRide, S. Raštikio g. 28, Kaunas, 50130, Lithuania, e-mail: info@fabiride.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
- Order number: ________
- Order date: ________
- Date of receipt of the goods: ________
- Name and quantity of the goods: ________
- Name of consumer(s): ________
- Address of consumer(s): ________
- Signature of consumer(s) (only if this form is submitted on paper): ________
- Date: ________
(*) Delete as appropriate.
13. Contact
Please send any questions about returns to:
- E-mail: info@fabiride.com
- Phone: +370 604 15255
- Address: S. Raštikio g. 28, Kaunas, 50130, Lithuania
- Business hours: Mon–Fri, 10:00–18:00 (Lithuanian time)
We reply within 2–5 business days.
This policy has been drawn up in accordance with the Civil Code of the Republic of Lithuania (Articles 6.228¹⁰, 6.228¹¹ and 6.363), the Law on Consumer Protection of the Republic of Lithuania and the EU Consumer Rights Directive 2011/83/EU.
