Last updated: 2026-04-27
This shipping policy explains how FabiRide delivers orders placed on the website fabiride.lt, fabiride.com, fabiride.fr, fabiride.de, etc. By making a purchase on our website, you agree to the conditions set out here.
1. Delivery zones
We deliver to the following zones:
- Lithuania – the entire territory of the country.
- European Union – all EU Member States.
- Asia and the Americas
- Other countries – by individual agreement. Please contact us at info@fabiride.com before placing your order.
Delivery to some remote areas (e.g. islands) may take longer or may not be possible. If this is the case, we will inform you by e-mail within 24 hours of the order being placed.
2. Delivery methods and partners
We deliver orders in cooperation with recognised courier and postal operators:
- Lithuania Post
- LP Express
- Omniva
- DPD
- GLS
- Venipak
- FedEx
- UPS
- DHL
Where necessary, we may also use other service providers by individual agreement.
The available delivery methods, the estimated delivery time and the price are shown at checkout before you confirm your order. The choice of carrier depends on the delivery zone, the weight and dimensions of the item and the selected service level.
We also offer in-person collection at our address: S. Raštikio g. 28, Kaunas, 50130 (on the same or the next business day after the order has been prepared).
Bulky items (electric bicycles, electric scooters, SurRon, Talaria and similar vehicles) are delivered by courier only and may be subject to an additional delivery charge, which is stated on the product page or at checkout.
3. Order processing and delivery times
How delivery time is calculated
Delivery time is calculated from the moment the parcel has been handed over to the carrier and collected by the courier, not from the date on which the order was placed or paid for. Business days are Monday–Friday, excluding public holidays in Lithuania.
Order processing (dispatch) time
Standard items in stock:
- The order is prepared and handed over to the carrier within 1–3 business days of confirmation of payment.
Products manufactured or assembled to individual order (custom batteries for SurRon, Talaria, electric bicycles and scooters; tuning / upgrade kits; specially assembled products):
- Production and preparation time is usually 1 to 4 weeks.
- More complex or non-standard orders may take longer.
- Advance orders (backorders / pre-orders)that we have already placed with the supplier also fall into this category – the exact waiting time depends on the supplier’s schedule.
If you need more precise information about the processing or delivery time of a specific item, please contact us at info@fabiride.com – we will reply within 2–5 business days.
Order confirmation
Once we have received your order, we will send you a confirmation by e-mail. When the parcel has been handed over to the carrier, we will send you a tracking number.
If a standard item you have ordered is unexpectedly out of stock, we will contact you within 1–2 business days and offer a solution: to wait, to replace the item or to refund your money (this applies only to standard goods, not to goods manufactured to individual order).
4. Delivery charges
The final delivery charge is shown at checkout before you confirm your purchase. The charge depends on:
- the delivery zone;
- the selected delivery method;
- the weight and dimensions of the order;
- the type of product (standard or bulky).
All prices include VAT where applicable.
The delivery charge is not refundable, if the customer decides to withdraw from the order under the 14-day right of withdrawal. More information can be found in our return conditions.
5. Customs duties and taxes
Orders outside the EU may be subject to import duties, taxes or other charges imposed by the country of delivery. These costs are borne by the recipient. We have no influence over the amount of these charges and cannot calculate them in advance.
6. Parcel tracking
When the parcel has been handed over to the carrier, we will send you an e-mail with the tracking number and a link. Tracking information may take up to 24 hours to appear in the carrier’s system after the parcel has been handed over.
7. Receiving the parcel
When receiving the parcel:
- Check the packaging in the presence of the carrier.
- If the packaging is damaged, have this recorded in the carrier’s document and contact us immediately at info@fabiride.com.
- Report any concealed damage within 3 calendar days of receipt, attaching photos.
Late reports of damage may limit our ability to file a claim with the carrier on your behalf.
8. Undelivered parcels
If the parcel does not reach you within the specified time:
- First, check the tracking status of the parcel.
- Check whether the parcel is waiting to be collected at the nearest parcel locker or post office.
- If the parcel has still not arrived, contact us within 7 days of the expected delivery date.
We will initiate a search with the carrier and, if the parcel is not found, the carrier’s insurance will have to compensate for the loss incurred.
9. Incorrect address
The customer is responsible for providing an accurate delivery address. If the parcel is returned because of an incorrect address, refusal to accept it or the absence of the recipient:
- Re-delivery will be charged again.
- If the order is cancelled, the original delivery charge is not refunded.
10. Contact
Please send any questions about delivery to:
- E-mail: info@fabiride.com
- Phone: +370 604 15255
- Address: S. Raštikio g. 28, Kaunas, 50130, Lithuania
- Business hours: Mon–Fri, 10:00–18:00 (Lithuanian time)
We reply within 2–5 business days.
This policy has been drawn up in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection of the Republic of Lithuania and the EU Consumer Rights Directive 2011/83/EU.
